Welcome to the TeachingHub.co.in Support Center.
Here you’ll find answers to common questions, guides, troubleshooting help, and ways to contact our support team.

If you cannot find what you need, you can always reach us at:
📧 Email: [Insert Support Email]
📞 Phone: [Insert Support Number]
⏳ Support Hours: Monday – Saturday, 9 AM to 6 PM (IST)

1. Frequently Asked Questions (FAQs)

1.1 General Questions

Q: What is TeachingHub.co.in?
A: TeachingHub.co.in is an online learning platform offering educational content for Classes 1–5, including worksheets, notes, videos, quizzes, and interactive lessons.

Q: Who can use this platform?
A: Students, parents, teachers, and schools.

1.2 Account & Login FAQs

Q: I can’t log into my account. What should I do?
A:

  • Check if your username/email and password are correct.
  • Ensure CAPS LOCK is off.
  • Try resetting your password via the Forgot Password link.

Q: How do I reset my password?
A: Click the Forgot Password link on the login page and follow the instructions sent to your registered email.

Q: Can I create an account for my child?
A: Yes. A parent/guardian may create and manage a child’s account.

1.3 Payment & Subscription FAQs (If applicable)

Q: How do I subscribe to premium content?
A: Visit the Pricing or Subscription page and follow the payment steps.

Q: What payment methods are accepted?
A: UPI, debit/credit cards, net banking, and supported wallets.

Q: I made a payment but didn’t receive access. What should I do?
A: Contact our support team with your payment receipt or transaction ID.

1.4 Content & Learning FAQs

Q: How do I download worksheets?
A: Go to the desired class, select the subject, and click Download Worksheet.

Q: Are videos downloadable?
A: For copyright reasons, videos are available only for online viewing.

Q: How often is new content uploaded?
A: New worksheets, lessons, and quizzes are added weekly.

1.5 Technical FAQs

Q: The website isn’t loading properly.
A: Try:

  • Refreshing the page
  • Clearing browser cache
  • Trying a different browser
  • Checking your internet connection

Q: Content is not visible or showing an error.
A: This may be due to browser compatibility issues. We recommend Chrome, Safari, or Firefox.

2. Troubleshooting Guide

2.1 Website Not Loading

✔ Check your internet connection
✔ Restart your browser
✔ Clear cache and cookies
✔ Disable extensions or ad blockers
✔ Try loading the site on another device

2.2 Videos Not Playing

✔ Ensure stable internet
✔ Update your browser
✔ Allow autoplay & media permissions
✔ Disable VPN (if used)

2.3 Worksheets Not Downloading

✔ Check storage space
✔ Try right-click → Save As
✔ Disable download restrictions in your browser
✔ Ensure pop-ups/downloads are allowed

3. Account & Profile Support

3.1 Creating an Account

  • Go to Sign Up
  • Enter parent/guardian details
  • Verify email/phone
  • Create student profile(s)

3.2 Editing Profile

You can edit:

  • Name
  • Class
  • Phone number
  • Email ID
  • Password

via the My Account dashboard.

3.3 Deleting an Account

To delete your account permanently, contact support at:
📧 teachinghub60@gmail.com
with subject: Delete My Account.

4. Payment & Subscription Support (if applicable)

4.1 Checking Subscription Status

Go to My Account → Subscription to view your plan and expiry date.

4.2 Payment Failed

Common reasons:

  • Insufficient funds
  • Bank server error
  • Incorrect details
  • Internet interruption
    Try again or contact your bank.

4.3 Refund Requests

Refunds are processed according to our Refund Policy.
To request a refund, contact support with your:

  • Name
  • Registered email
  • Transaction ID
  • Reason for refund

5. Content & Learning Support

5.1 Missing or Incorrect Content

If you find:

  • Incorrect answers
  • Typos
  • Outdated information
  • Broken links

Please report it through:
📧 teachinghub@gmail.com
Subject: Content Error Report

5.2 Request New Content

If you want worksheets on a specific topic:
📧 teachinghub60@gmail.com
Subject: Content Request

6. Safety, Security & Privacy Support

6.1 Child Safety

  • Personal data of children is stored securely.
  • Parents manage accounts for minors.
  • No public profiles for students.

6.2 Data Privacy Concerns

If you have privacy or data-deletion requests, email:
📧 teachinghub60@gmail.com
Subject: Privacy Request

6.3 Reporting Harmful or Inappropriate Content

Send a report with a screenshot or link to:
📧teachinghub60@gmail.com
Subject: Report Content

We respond within 48 hours.

7. Contact Support

For any issue, reach out via:

📧 Email: teachinghub60@gmail.com
⏳ Response Time: 24–48 hours (working days)

8. Submit a Support Ticket

When submitting a ticket, include:

  • Full Name
  • Registered Email/Phone
  • Class (1–5)
  • Type of Issue (login/content/billing/technical)
  • Detailed description
  • Screenshot (optional but helpful)
  • Device used (Mobile/PC)
  • Browser used (Chrome/Safari/etc.)

9. Feedback & Suggestions

We welcome your ideas!
Email us at:
📧 teachinghub60@gmail.com
Subject: Feedback / Suggestion

Tell us:

  • What you like
  • What needs improvement
  • Features you’d love to see
  • New topics or worksheets needed

10. Community Guidelines (Optional)

To maintain a positive learning environment:

  • Be respectful in comments/forums (if available)
  • No abusive or harmful language
  • No spam or promotions
  • No sharing personal information

Violations may lead to account restriction.